Emotional intelligence: Value and limitations in leadership communicationPosted: October 20, 2012 Filed under: Communications, Leadership | Tags: authentic leadership, communication, emotional intelligence, leadership, leadership communication, transformational leadership Leave a comment
Presentation on the use of Emotional Intelligence instruments for leadership development.
ORG423 Week 7 Critical Thinking Richard Rock
The SEC and Madoff: The Need for Authentic Leadership in Regulatory AgenciesPosted: September 5, 2012 Filed under: Public Administration | Tags: authentic leadership, ethos, leadership, Madoff, regulation, Regulatory failure, SEC, sociology 3 Comments
No scandal in recent memory highlights government regulatory ineptitude quite as clearly as the Security and Exchange Commission’s failure to uncover Bernie Madoff’s Ponzi scheme, a scheme that bilked investors “of an estimated $65 billion” (Shafritz, Russell, & Borick, 2011, p. 362). Madoff, a wealthy, prominent, industry insider, perpetrated his scheme on unsuspecting investors beginning as early as 1992 and the SEC had received and investigated no less than six complaints between 1992 and 2008, when Madoff finally confessed (U.S. Securities and Exchange Commission Office of Investigation, 2009). Why was the SEC so slow to respond to tips and complaints about Madoff? More importantly, what institutional changes have been implemented at the SEC to assure that the regulatory agency is a more effective regulatory body in the aftermath of Madoff? This author finds that while the SEC’s internal investigation has revealed some of the systematic causes of their failure, and has worked to address them, the most notable and enduring failure of the SEC was a leadership failure that remains unaddressed, prompting a call for SEC leaders to adopt the principles of authentic leadership to develop an ethical organizational identity.
On Causes of the SEC Failure
In the wake of the SEC’s failure to catch Madoff, despite the numerous complaints, the SEC conducted an internal investigation to determine why they failed to uncover Madoff’s Ponzi scheme during the course of their many investigations (Wingfield, 2009). The SEC (2009) report found that a) investigations and examinations went uncompleted, b) the agency failed to collaborate both internally or externally, c) the agency lacked resources, d) the agency lacked needed expertise, and e) the agency did not have needed process, systems, or controls. Equally important, the agency found a) no conflict of interest or impropriety in their handling of the case, and b) no attempts by senior SEC officials to influence the investigation (U.S. Securities and Exchange Commission Office of Investigation, 2009). In addition, the report is notable for the focus on the specific SEC transactions with Madoff over the years, rather than investigation of systemic problems within the agency that contributed to the failures. As a result, the SEC (2009) report does not address the role of organizational processes, leadership, or culture, in the failure to uncover Madoff’s scheme, rather it ends suggesting employees involved in the failure should be put on a performance plan.
In light of the SEC’s failure to identify systemic issues, it is worthwhile to review outside criticism of the notable SEC failure. For example, Shafritz, et al. (2011) suggest the SEC was subject to the phenomenon of ‘agency capture’ whereby a government agency is overly influenced by industry economic interests. Galbraith (2009) describes the problem endemic to most government regulatory agencies thus:
Regulatory bodies, like the people who comprise them, have a marked lifecycle. In youth they are vigorous, aggressive, evangelical, and even intolerant. Later they mellow, and in old age – after a matter of ten to fifteen years—they become, with some exceptions, either an arm of the industry they are regulating, or senile. (p. 166)
In the case of the SEC’s examination of Madoff, the mid-level bureaucrats that examined Madoff appeared overly cautious given Madoff’s stature as a giant in the investment world (Shafritz, et al., 2011). In particular, because the career path of many in the SEC is in the very firms they are charged with regulating, the agency is susceptible to the ‘revolving door’ phenomenon (Barkow, 2010). Agency capture, therefore, can be considered an individual choice of self-interest over agency purpose. What, if anything, has the SEC done in the aftermath of their public failure, to reform the agency, and how will the agency address agency capture?
Because of the intense public scrutiny following the SEC’s failure to prevent Madoff’s Ponzi scheme, the agency has published a list of reforms they have undertaken. While the list of reforms is fairly comprehensive, this author will seek to outline reforms pertinent to the discussion in this paper. First, the SEC (2012) reorganized their enforcement division and added industry experts to their staff. Second, the SEC centralized the tracking and distribution of tips and complaints into a computer database (Lynch & Goldstein, 2011; U.S. Securities and Exchange Commission, 2012). Third, the SEC (2012) has put internal process controls and a governance structure in place to assure appropriate follow-up and disposition on examinations. Although, given the tactical nature of the reforms, this author thinks it likely that additional oversight failures are likely, primarily because organizational culture and leadership issues remain.
The Need for Authentic Leadership
The SEC’s failure, in some respects can be considered a failure of leadership and culture. Indeed, if you considered their failure to detect Madoff’s scheme in light of the larger regulatory responsibilities of the agency, the Madoff failure was one notable failure across two decades of similar failures. For instance, the SEC failed to detect the widespread corporate fraud of the late 1990’s as corporate giants like Enron, WorldCom, Adelphia, and Tyco bilked investors and employees out of millions. In addition, the SEC failed to adopt a regulatory position on mortgage lending practices that led to the subprime mortgage crisis. When one considers the regulatory lapses of the SEC (2012) compared with their avowed mission “to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation” (p. 1), one can likely conclude the agency is in dire need of change, but change to what?
Change is, by its very nature, a leadership problem. As a regulatory agency that has grown too ‘chummy’ with the industry as a whole, where self-interest appears to override agency purpose, the SEC needs to transform rather than simply reform. Some argue that the institutional design is flawed, and the agency requires a new design to prevent agency capture (Barkow, 2010). While the existing reforms and new institutional design are important, equally important is a leadership transformation. Some would argue that the SEC needs a ‘transformational’ leader to guide them into the future. However, this author would argue that an agency-wide focus on authentic leadership development is more appropriate, because transformational leadership lacks an ethical or moral dimension.
Authentic leadership theory was born out of the corporate scandals of the late 1990s (George, 2006), however the importance of authenticity was described by Lord Polonius in Shakespeare’s Hamlet, “This above all: to thine ownself be true, And it must follow, as the night the day, Thou canst not then be false to any man” (Shakespeare, 1986, p. 676). “Though, the working definition of an authentic leader is true to ones self, there is an expectation that being true to one’s self is also upheld by the overarching morality of society” (Tonkin, 2010). It is in this context, that authentic leadership applies to the problems of ethics and morality in an organization. Moreover, an authentic leader has the opportunity to drive the ethical identity of an organization through a written code of ethics and authentic leadership behaviors (Verbos, Gerard, Forshey, Harding, & Miller, 2007). How then, does one tell the difference between self-interested leaders and authentic leaders?
A Tale of Two Leaders
This author will describe his experience with two organizational leaders to illustrate an example of leadership authenticity. The first leader to discuss is Jon Doe. Jon’s day-to-day leadership was centered on the notion of crisis, real or manufactured, given both scenarios were equally useful to drive change. Insofar as Jon sought to transform the company, using crisis as an enabler, characterized Jon as a transformational leader. Moreover, Jon’s focus on transformation gave the appearance of the consummate executive, working towards the greater good of the company. However, over time, Jon would often switch positions on key topics regarding organizational change, depending on the power of the position relative to other positions. In addition, Jon would reprioritize organizational resources depending on the crisis of the moment, effectively abandoning earlier crisis, irrespective of the state of resolution. This author’s opinion is that Jon was an opportunist that was expert at aligning his self-interest with organizational interest, rather than an authentic leader.
Contrasted with Jon Doe is Jane Doe. Jane was an organizational leader that was several management levels below Jon. Jane worked tirelessly to craft the organizational mission, vision, and values with the team. In addition, Jane aligned word and deed, being the first to live organizational values. In this respect, Jane was truly an authentic leader. As a result, Jane’s organization was poised to make sound, ethical, business decisions even in ambiguous situations. Moreover, Jane’s team had greater organizational commitment and job satisfaction than Jon’s team. In essence, Jane was able to interweave the organization’s business identity and ethical identity with the organizational purpose.
The differences between these two examples highlight the importance of understanding one’s motivation. In dramaturgical terms, an actor or actress seeks to understand a character’s ‘through line’, the overriding motivation that drives the character’s behavior and decision-making. A leader’s understanding of their own ‘through line’ can serve to define organizational values and ethical identity, a situation desperately need at the SEC.
The SEC learned much from their self-examination of the failures that led to the biggest regulatory miss of the last twenty years. However, like any self-examination, there are difficult to reach places and blind spots that led the SEC to reform rather than transform. Most notably, the SEC self-examination did not recognize the contributing and enduring role played by organizational leadership and culture. It remains to be seen whether SEC reforms will have their intended effects, however, without the development of an authentic leadership capability within the agency, and the resulting ethical organizational identity, it appears likely that the SEC will remain an agency captured by the interests of the financial industry, rather than the interests of the public.
Barkow, R. (2010). Insulating agencies: Avoiding capture through institutional design. Texas Law Review, 89(1), 15-79.
Commission, U. S. S. a. E. (2012, July 30, 2012). The Investor’s Advocate: How the SEC Protects Investors, Maintains Market Integrity, and Facilitates Capital Formation Retrieved August 19, , 2012, from http://www.sec.gov/about/whatwedo.shtml
Galbraith, J. K. (2009). The great crash, 1929. Boston: Houghton Mifflin Harcourt.
George, B. (2006). Truly authentic leadership. [Article]. U.S. News & World Report, 141(16), 52.
Lynch, S. N., & Goldstein, M. (2011, July 27, 2011). Exclusive: SEC builds new tips machine to catch the next Madoff Retrieved August 19, 2012, from http://www.reuters.com/article/2011/07/27/us-sec-investigations-idUSTRE76Q2NY20110727
Shafritz, J. M., Russell, E. W., & Borick, C. P. (2011). Introducing public administration (7th ed.). Boston: Longman.
Shakespeare, W. (1986). William Shakespeare, the complete works (Original-spelling ed.). Oxford Oxfordshire ; New York: Clarendon Press ; Oxford University Press.
Tonkin, T. (2010). Authentic leadership: A literature review. Research Paper. School of Global Leadership and Entrepreneurship. Regent University. Virginia Beach.
U.S. Securities and Exchange Commission. (2012, April 4, 2012). The Securities and Exchange Commission Post-Madoff Reforms Retrieved August 19,, 2012, from http://www.sec.gov/spotlight/secpostmadoffreforms.htm
U.S. Securities and Exchange Commission Office of Investigation. (2009). Investigation of Failure of the SEC to Uncover Bernard Madoff’s Ponzi Scheme – Public Version – U.S. Securities and Exchange Commission Office of Investigation, Retrieved from http://www.sec.gov/news/studies/2009/oig-509.pdf.
Verbos, A. K., Gerard, J. A., Forshey, P. R., Harding, C. S., & Miller, J. S. (2007). The positive ethical organization: Enacting a living code of ethics and ethical organizational identity. Journal of Business Ethics, 76(1), 17-33.
Wingfield, B. (2009, September 2, 2009). New Madoff Report Blasts SEC. The Regulators Retrieved August 19, 2012, 2012, from http://www.forbes.com/2009/09/02/bernard-madoff-sec-business-washington-madoff.html
An Authentic Leadership JourneyPosted: November 3, 2011 Filed under: Leadership | Tags: ALQ, authentic leadership, authentic leadership questionnaire, leadership, leadership jouirney, self-assessment 2 Comments
Authentic leadership is a relatively new leadership theory, needed because of pervasive ethical and moral leadership problems of the 21st century. The author conducts a personal exploration of authentic leadership in order to strengthen authentic leadership behaviors and shape new leadership opportunities. This paper provides an overview of authentic leadership theoretical perspectives, describes the use of the Authentic Leadership Questionnaire to assess follower perception of the author’s authentic leadership, and shares the results of the assessment. Furthermore, the paper outlines specific recommendations to increase the author’s self-awareness, building phronesis through a series of reflective and reflexive processes focused on developing the author’s leadership narrative and a perspective on the author’s aspirational self.
An Authentic Leadership Journey
A leadership self-assessment is about opportunity, the opportunity to be a better leader, to improve the lives of followers, and to make a difference. There are opportunities everywhere; businesses need to find new ways to create value, governments need to find new solutions to old problems, schools need to inspire a new generation of learners, and communities need new ways to improve the quality of life for their members. Leaders are needed to pursue the opportunities of the 21st century, because problems are increasingly global, interrelated, and complex. Consider the situation in Fort Smith, Arkansas, where the Whirlpool refrigerator factory is closing, and 1000 workers will be laid off because of increased global competition and the opening of an offshore plant in Mexico (Bartels, 2011). Could the competitive situation at Whirlpool have been improved with the right leadership? How could state and local government have collaborated with Whirlpool to find new ways to add value? Who in the local community will emerge to stave off rampant unemployment and economic crisis? How will local schools, colleges, and universities rally to retool to local labor pool?
George (2006) considers the question, “What, then, is the 21st-century leader all about? It is being authentic, uniquely yourself, the genuine article” (p. 1). Authentic leadership is a relatively new leadership theory, arising from the ethical and moral leadership crisis’ so common in new century (F. Walumbwa, Avolio, Gardner, Wernsing, & Peterson, 2008); such as the Enron collapse, the global financial crisis, fictional intelligence used as pretext for war, the disappearing middle class, failure to reduce climate change, and countless other examples of leadership absent moral courage. Many in both academic and applied management writing see authenticity as the leadership prescription to help emerging leaders restore hope, optimism, and purpose, thereby increasing both self-efficacy and leader effectiveness (Avolio & Gardner, 2005; George, 2007; Kouzes & Posner, 2007; Sparrowe, 2005). Therefore, this author embarked on an authentic leadership journey to understand how improvements in leadership authenticity might shape new opportunities and strengthen personal leadership.
To describe the journey, this essay will include an overview of authentic leadership, describe the benefits of authentic leadership, describe the use of the Authentic Leadership Questionnaire as an instrument to assess authentic leadership, provide the results of the assessment, develop an analysis of the results, and develop recommendations to strengthen authentic leadership. In addition, this essay will describe how the authentic leadership assessment helped the author identify opportunities to improve self-awareness, develop a standard for future leadership, and potentially improve follower trust, organizational citizenship behavior, and team productivity as a result.
Authentic leadership is “the extent to which a leader is aware of and exhibits pattern of openness and clarity in his/her behavior toward others by sharing the information needed to make decisions, accepting others’ inputs, and disclosing his/her personal values, motives, and sentiments in a manner that enables followers to more accurately assess the competence and morality of the leader’s actions” (F. O. Walumbwa, Wang, Wang, Schaubroeck, & Avolio, 2010, p. 901) The origins of modern authentic leadership theory appear to stem from critical discourse of transformation leadership, as Bass and Steidlmeier (1999) sought to counter critical arguments suggesting transformational leadership was unethical. Critics argued that transformational leadership allowed for the manipulation of followers and argued the theory lack’s treatment of moral and ethical issues might develop unscrupulous leaders that use the theory for nefarious purposes (Avolio, 2010; Bass & Steidlmeier, 1999). These concerns prompted Bass and Steidlmeier (1999) to differentiate between the authentic transformational leader and the pseudo-transformational leader. In 2001, Avolio (2010) began research to assure that leadership development did not simply develop pseudo-transformational leaders, rather focusing on “what ‘genuinely’ or ‘authentically’ developed leaders” (p. 1). During a literature review, Tonkin (2010) found a variety of early definitions of authentic leadership, also noting that Avolio appeared to be the thought leader of authentic leadership theory. Later, Avolio and Gardner (2005) developed a theoretical perspective of authentic leadership as distinct from other modern leadership theories, such as transformational leadership, charismatic leadership, and servant leadership, noting that transformational leaders require authenticity, while authentic leaders are not necessarily transformational.
Walumbwa, Avolio, Gardner, Wernsing, and Peterson (2008) published the results of a study designed to develop and test the Authentic Leadership Questionnaire (ALQ), a theory-based measurement instrument for authentic leadership. In their study, Walumbwa, et al. (2008), found that the ALQ was both reliable and valid, authentic leadership could be discriminated from other leadership theories, and a positive relationship between authentic leadership and job performance. Their definition was based on social psychological theory, recognized the importance of an internalized moral perspective, and focused on the development of authenticity in leaders and followers (F. Walumbwa, et al., 2008). According to Walumbwa, et al., (2008), authentic leadership is defined as:
A pattern of leader behavior that draws upon and promotes both positive psychological capacities and a positive ethical climate, to foster greater self-awareness, an internalized moral perspective, balanced processing of information, and relational transparency on the part of leaders working with followers, fostering positive self-development. (p. 94)
From the definition, the ALQ is based on the four dimensions outlined and defined below (Avolio, Gardner, & Walumbwa, 2007):
- Self-Awareness: To what degree is the leader aware of his or her strengths, limitations, how others see him or her and how the leader impacts others?
- Transparency: To what degree does the leader reinforce a level of openness with others that provides them with an opportunity to be forthcoming with their ideas, challenges and opinions?
- Ethical/Moral: To what degree does the leader set a high standard for moral and ethical conduct?
- Balanced Processing: To what degree does the leader solicit sufficient opinions and viewpoints prior to making important decisions? (p. 1)
Since the release of the ALQ, numerous studies were that describe the positive benefits of authentic leadership in a variety of settings. In their original study, Walumbwa, et al. (2008) found that authentic leadership was both significantly and positively related to organizational commitment, job satisfaction, and organizational citizenship behavior (OCB). In a more recent study, Walumbwa, et al., (2010) demonstrated “that authentic leadership was significantly related to rated OCB and employee work engagement. Further, we found these relationships were explained by the degree to which employees identified with their supervisors and the extent to which employees’ felt psychologically empowered” (p. 910).
In addition, Thönissen (2009) noted a significant positive effect on both follower job satisfaction and performance, while Tonkin (2011a) found that self-awareness, transparency, and balanced processing had a positive effect on both OCB and job satisfaction, while morals and ethics and no significant effect on either. The most recent study published by Hannah, Walumbwa, and Fry (2011) assessed the impact of authentic leadership on team productivity, finding that when teams had self-aware team members that behaved with transparency, ethics, and balance, team productivity was enhanced. In addition, the research was the first authentic leadership study to “provide initial empirical evidence of the transference of team leader authenticity to team members’ authenticity” (Hannah, et al., 2011, p. 792), an exciting proposition suggestive of the contagious effect authentic leadership may have on teams.
Authentic leadership may have numerous positive benefits for leaders that improve follower perception of their self-awareness, morals/ethics, transparency, and balanced processing. Potential benefits include improved follower job satisfaction, follower organizational commitment, and follower OCB. In addition, authentic leadership behaviors may improve employee work engagement and team productivity. Furthermore, the benefits may be contagious, as followers’ model norms of authentic leadership behavior. Consequently, authentic leadership offers practical benefits to those seeking to assess and improve authentic leadership behaviors.
The authentic leadership assessment was conducted using the ALQ, a four-dimension, sixteen-question, instrument found to be both reliable and valid (Avolio, et al., 2007; Tonkin, 2011b; F. Walumbwa, et al., 2008). The ALQ uses a five-point Likert scale, rather than the ten-point scale suggested in the assignment. Eighteen respondents received the survey request an e-survey tool. The target respondents included a supervisor, peers, subordinates, and personal associates. To limit potential bias, in this case social desirability (Crowne & Marlowe, 1960), the survey did not require demographic data describing respondent relationships to the author. Therefore, the data does not include relationship information and comparisons are limited to self versus other. Of the 18 (n=18) survey requests, there were 12 (n=12) total respondents.
Table 1 below, provides the summary results:
ALQ Survey Summary Results
Note: Others is the mean of the 12 respondents
The respondents, on average, tended to rate the author higher in each dimension than did the author, likely owing to the author’s knowledge of how the survey was used. The author received highest ratings for the dimension of morals/ethics, while averaging above four for the dimension of transparency. The author averaged the lowest ratings for the dimensions of balanced processing and self-awareness. It is worth noting, that largest difference occurred for the dimension of transparency, with respondents rating the author far higher than did the author.
The low relative ratings for the dimension of balanced processing and self-awareness are suggestive of significant room for improvement. According to Kliuchnikov (2011), “balanced processing implies that authentic leaders are capable of considering multiple sides of the issue at hand and analyzing all relevant information before making a decision” (p. 72). In order to increase the perception of balanced processing in decision-making, the author needs to find ways to assure opposing viewpoints and relevant data are visibly considered.
Of more concern is the low relative rating for self-awareness, a dimension that occupies a central role in authentic leadership theory. Ladkin and Taylor (2010) point out that “that authentic leadership is the expression of the ‘true self’, that the leader must be relatively aware of the nature of that self in order to express it authentically” (p. 5). While Shamir and Eilam (2005) describe authentic leaders as those that possess self-knowledge that provides clarity and guides values and moral conviction. One possible interpretation of the low relative rating for self-awareness is that others perceive a difference between the author’s view of their “true self”, versus their “true self”, giving rise to the notion that others may perceive the author as honestly delusional, a notion supported by Shamir and Eilam (2005) . Another possible interpretation is that the author has low self-monitoring ability; the ability to monitor and adjust behavior based on the situation (Kinicki & Kreitner, 2008). A final interpretation is that the author may not seek feedback from others often enough. In order to improve self-awareness and the perception of self-awareness, the author needs to find ways to improve their understanding of and connection with their “true self”.
Self-awareness or knowledge of one’s true self is a challenging topic given the plethora of theoretical perspectives that inform the topic (Duval & Silvia, 2002; Klenke, 2007; Ladkin & Taylor, 2010; Ricœur, 1992; Sparrowe, 2005; Toor & Ofori, 2010). Duval, Silvia, and Lalwani (2001) describe a process of self-awareness as the comparison of object self against a standard of correctness when attention focuses on the self, finding that a person can address differences by either changing behavior to align to the standard, removal of attention away from the object self, or changing the standard. Therefore, one potential intervention strategy is to identify the author’s standard of correctness as it pertains to leadership and determine specific differences in behavior. However, the intervention may prove difficult given the lack of tools for self-reflection.
Sparrowe (2005) observes that many authentic leadership perspectives focus on the inward nature of self, suggesting that leaders look inward to identify their true self. He goes on to frame an alternative perspective of self using Ricœur’s (1992) hermeneutic philosophical view; that of self as a narrative identity that provides meaning across the events of life. In Ricœur’s view, others are related to the narrative self in two distinct ways, both as a source of imaginative possibility for the future narrative, and as persons with narratives that are intertwined with our own (Sparrowe, 2005). Therefore, self-awareness requires an understanding of the personal narrative, how the narrative self influences others, and others influence the narrative self.
Sparrowe (2005) recommends a series of interventions for authentic leaders that seek greater self-awareness. Interventions include developing autobiographical works like journals or obituaries, identifying alternative positive variations of future narratives from other leaders through consumption of biographies, and using tools to engage others in helping identify a future narrative; such as the Center for Positive Organizational Scholarship’s Reflective Best Self Exercise (Sparrowe, 2005). Moreover, Shamir and Eilam (2005) make a similar recommendation for increasing self-awareness, suggesting that interventions include both reflected best self exercises and reflexive process that identify the positive jolts experienced by leaders in order to construct a leader’s life-story, or in Ricœur’s parlance, the leader’s narrative self. Roche (2010) also supports the argument for the efficacy of reflective experience to gain practical wisdom based on the findings of from a recent quasi-experimental study. Likewise, Kouzes and Posner (2007) describe the creation of a personal tribute as a method to clarify values, in similar fashion to the obituary described by Sparrowe (2005).
Thus, there appears to be significant congruence between authentic leadership scholars that increased self-awareness requires experiential processes to develop a leader’s personal leadership story. The recommended approach to developing this author’s leadership story will include active journaling, the development of a personal tribute, and investment in the Center for Positive Organizational Scholarship’s Reflective Best Self Exercise. During the process of developing the leadership narrative, this author will seek to identify an aspirational standard for leadership correctness with which to target as a future, imaginative leadership possibility.
The authentic leadership assessment helped this author identify specific recommendations to improve follower perception of balanced processing and self-awareness. In fact, the assessment process was the beginning of the author’s authentic leadership journey. The global, complex, interrelated problems of the 21st century require authentic leaders that seek ethical, balanced, and fair solutions to achieve the greatest possible good. It is likely that the process of constructing the author’s leadership narrative is the first step towards identifying the type of leadership challenge that aligns with the author’s true self. The authentic leadership assessment helped the author identify opportunities to improve self-awareness, but also is helping to shape a best possible future self.
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